Return and Refund Policy

At Adrianamorale, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward return and refund process to ensure a worry-free shopping experience.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must:

  1. Be unused and in the same condition as received
  2. Include all original packaging, accessories, manuals, and tags
  3. Not be damaged due to misuse or wear and tear

Please note: Items returned without prior approval may not be eligible for a refund.

How to Initiate a Return

To request a return, please follow these steps:

  1. Contact our customer support at support@adrianamorale.com with your order number and reason for return.
  2. You will receive instructions and a return address via email within 1–2 business days.
  3. Securely package the item and ship it back using a trackable shipping method.

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Refund Process

Once your return is received and inspected:

  • We will notify you via email about the status of your refund.
  • Approved refunds will be issued to your original payment method within 2 business days of approval.

Depending on your bank or payment provider, it may take several additional business days for the refund to appear on your statement.

Exchange and Restocking Fees

  • Exchanges: At Adrianamorale, we currently do not support exchanges. If you wish to receive a different item, please return your original purchase following our return process and place a new order.
  • Restocking Fees: We do not charge any restocking fees for returns. As long as your return meets our eligibility criteria, you will receive a full refund (minus any applicable shipping costs).

Damaged or Defective Items

If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery. We will offer a free replacement, full refund, or alternative solution depending on your preference.

We may request photos of the damaged product and packaging for quality control purposes.

Non-Returnable Items

The following items are not eligible for return:

  1. Items marked as final sale
  2. Products that have been used or assembled
  3. Items not returned in their original condition and packaging

Need Help?

We’re here to make your experience smooth and hassle-free. If you have any questions about your order, return eligibility, or refund timing, please contact us:

Thank you for shopping with Adrianamorale. We appreciate your trust in our outdoor gear and are committed to ensuring you have a positive experience from start to finish.